Faulty Goods Compensation Claims
If you’ve purchased goods which turn out to be faulty.
Our specialist team provides expert legal advice in different languages to clients who have been involved in medical negligence claims, including orthopaedic injuries. They operate on a No Win No Fee basis, meaning that you won’t pay any fees unless your case is successful.
What are my rights as a consumer when I buy goods?
Under the Sale of Goods Act 1979, it is implied that any goods sold to you must be as described, fit for purpose and must actually belong to the business selling them to you. These definitions will be based on what a reasonable person would expect, taking into account the way the goods were described and the price you paid for them.
If you are not satisfied with the goods it’s important to act as quickly as you can to advise the seller and start to look for a legal remedy. If you report a fault months after purchasing the goods, the seller could allege that you have caused the damage.
If goods are faulty, you have a right to reject or return them and receive a full refund. This would put you back in the position you were in before entering into a contract to buy them.
However, if you have suffered financial losses as a direct result of the faulty goods, (for example if they damaged your personal property) you may be able to claim compensation as well as your refund.
If you or anyone else suffers a physical injury or is killed by faulty goods, this would be classed as a defective products liability claim and would be dealt with by our Personal Injury team.
How do I begin a compensation claim for faulty goods?
Call us on 0208 1111 911 or contact us through the website and we’ll discuss your circumstances with you. There’s nothing to pay for the first call. If we think we can help you, we’ll explain our fees to you in advance so you can make a decision on whether or not to work with us.